Hello and welcome! I had an online shopping escapade recently. I don’t know why. Therapy perhaps? Someone please stop me from buying stuffs!!
A few days back, i saw a particular top selling for $10USD and together with shipping it’d cost $15USD to vPost’s USA address. It’s a steal isn’t it?! I’ve never tried them before, and all the hype i got from my friends, i decided to check them out and see if the shipping cost is indeed much more cheaper. Order went smooth, payed by PayPal and 3 days later it got shipped to Portland, Oregon. So vpost emailed me an invoice 2 days ago. I was left speechless when i saw the bill…
No way am i paying 60 bucks for shipping!! Absolutely no way. I’ve had packages coming as far as Honolulu, Hawaii for $11USD. It was express delivery by USPS. The charge was ridiculous in my honest opinion. Instead of charging me for the actual product weight, i was being charged the volumetric weight of a package measuring 46×97×17 cm! vPost charge you by the product weight or package size volumetric weight, which ever is higher.
Cost of top.
$15usd + 60SGD = $82.20! = No way!
With that price, i could get a next-day express delivery by FedEx. Ok, maybe 2 days. I called up vpost and talked to the lady. I asked her if there was any way i could deny/reject the package. She said no. The following was how the conversation went.
“How about you guys give it to charity or something. Oh, give it to one of your staff as an early Christmas present! Or you know what? Throw it away!”
“I’m sorry Mr Malique, we can’t do that”
“Urgh. Ok. Can you quote me for returning the package to merchant”
“Sure, sir. Please be informed that an administration fee will also be included on top of the postage for returning the item to the merchant”
“Do what you can, i appreciate it if you could get back to me as soon as possible.”
I so really wanted to let off steam. Talked to some of the ping.sg guys on the shoutbox. Xinyun gave me a very good alternative. Xinyun is a seasoned spree holder and suggested something really good. Repack the item to a smaller parcel! Grrrrrreat idea! I called vpost again.
“Hi i called earlier on and was talking to one of your colleague about returning an item”
“Ok sir, it seems here that your item has already been marked as ‘Return’ ”
“What?! I didn’t even give her the green light yet. Wait, lemme ask you something. Can you just throw the package? Dispose it off, please?”
“Sure why not! We can dispose the item upon receipt of your authorisation email”
“HAAAAAAA! You guys can do that?! How come the lady before this said no?! Good, i’ll send an email now”
“And sir, you have to understand that you will not be given any refunds for the item paid. We are not affiliated with them in any way”
“Of course, that i understand.”
“You sure, Mr Malique? $15USD is alot leh!”
“I don’t mind loosing $15USD then paying 60 bucks for shipping”
So what did i learn? Read the fine print. Its not vpost’s fault i got a pretty ridiculous charge for shipping. It is stated in their website, but no awareness was created. Some stuffs are cheaper to be sent directly to me instead of going through 2nd party vendors. $22.20SGD is the cost of learning the hard way. I don’t mind at all. I’d rather loose the $22 then paying $82 for a top! Would i use vpost again? No.
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